Frequently Asked Questions
Frequently Asked Questions
Have questions? We've got answers! If you don't find what you're looking for, feel free to contact us.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for easy installment payments.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us immediately if you need to make changes.
Shipping
How long does shipping take?
Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you ship internationally?
Yes! We ship to select international destinations. Shipping times and rates vary by location.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly.
Pre-Loved & Consignment
What condition are pre-loved items in?
All pre-loved items are inspected and described accurately. Condition details (gently used, good condition, etc.) are listed on each product page.
Are pre-loved items final sale?
Yes, pre-loved and consignment items are final sale unless the item arrives significantly different from its description.
Can I consign my items with Umpteen Things?
Yes! We accept quality consignment items. Contact us for more details on our consignment process.
Products
When will the Handcrafted Candles and Hair Care products be available?
We're working hard to bring these to you over the next few weeks! Visit our Coming Soon page to stay in the loop.
Do you offer custom or personalized items?
Yes! We offer custom balloon art and gift sets. Reach out to us to discuss your needs.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Pre-loved items are final sale.
How do I start a return?
Contact us at our contact page with your order number and reason for return and we'll guide you through the process.